• Backgr 1000FB






    SplashLet 1000FB

  • Bacgr 2 FC


       SplashLet 1200FC




  • Backgr 1000RB






             SplashLet 1000RB

  • Backgr 1 RC




        SplashLet 1200RC

Complaints and returns


Our legal obligation is to deliver the ordered goods without defects. If, however, the resulting product will have hidden defects or damage during use due to reasons beyond the control of you, you can take advantage of the warranty law, if the guarantee was granted, eg. By the manufacturer, importer or vendor warranty terms are specified in the warranty document you received with with goods, and the defect that has occurred, it is covered by a warranty and has not yet expired the period.


Notwithstanding the foregoing, if the purchase turns out that the resulting product is damaged, not working properly, or You noted another inconsistency with the agreement, and the goods purchased as a consumer you have the right to complain. As a rule, defective goods should be sent back to the seller, to enable it to investigate the complaint. If in doubt, please contact us to determine the next steps.


According to the Act of 30 May 2014 "On Consumer Rights" you have the right to cancel the purchase without giving a reason within 14 days from the date of delivery.

The exercise of this right is possible if within that period you make a written statement of withdrawal from the contract. Writing a statement, you can use the model available here. To comply with the withdrawal period is sufficient to send the notice of withdrawal in paper form or by e-mail.

The returned product should return without undue delay, no later than 14 days to the address of our company available in the "Company Contact". The cost of the return shipment incur on their own. Cost recovery can determine based on our tab "time and cost", but keep in mind that the store can have discounts at carriers, and therefore individual recovery cost may be higher than the cost of shipping to you.

Remember that the right to cancel the contract does not allow the free use of the product. According to regulations, if the returned product was used to a greater extent than necessary to establish the nature, characteristics and functioning of things, the seller has the right to charge the buyer's costs diminish its value.

In the event of cancellation you receive reimbursement paid by way of the purchase amount - product prices, shipping costs and other costs apart from the above-mentioned costs of return. The money will be returned the same way you made the payment, unless you agree on another form. This will be done immediately after we receive the returned purchase.

According to the law the right to return is not entitled to, among others, matter of the sale is:

  • for the non-prefabricated, designed for individual customer order
  • dispersible thing perishable or having a short shelf life
  • thing delivered in a sealed box, which when opened can not be returned due to health protection or hygiene reasons
  • things that after delivery, due to their nature, are inextricably linked with other things
  • sound or visual recordings supplied in sealed packaging, if the package has been opened after delivery
  • newspapers, periodicals or magazines, with the exception of subscription contracts
  • digital content that is not stored on a tangible medium if the performance has begun with the express consent of the consumer

Extrajudicial settlement of the dispute

In the case of objections to the transaction and the dispute with the seller it is possible to settle the dispute out of court. The competent authority for dispute settlement for trade are arbitration consumer courts at provincial inspectorates of the Trade Inspection. Referral to the institution requires the consent of both parties.

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